Here are the different steps of an order:
1. Selection of the products via our website or directly to our email firstname.lastname@example.org
2. Once we have received your selection we will analyze it and inform you about the different shipping options and estimate. We will also give you an estimate time of production and delivery.
3. Once you agree with the shipping costs we can move on and finalize the invoice with all the specification as sizes, colors and any special requirements.
4. To start the production we require a deposit of 50% by bank transfer.
5. We start the production and we will keep you update of the process. If it appears that we cannot produce some items based on the specifications of the invoice we will inform you by email so we can take appropriate action. (Replacement or cancellation) .
6. Once the production is finished we will inform you about the real shipping.
7. Balance payment of the order + Shipping costs
8. Shipping and process of all the required export / import documents.